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Business Skills Budgeting Completing Your Tax Return Effective writing and editing skills Employment Law Financial Awareness Introduction to Contracts of Employment Introduction to Running a Small Limited Company Introduction to Writing Skills Managing Meetings Managing Redundancy Managing Staff Performance Recruitment and Retention Recruitment and Selection Understanding Disciplinary and Grievance Procedures

Conflict Resolution Conflict Management Conflict Resolution and Personal Safety

Equality and Diversity Creating an Accesible Envrionment Equal Opportunities Inclusion for all Understanding Anti Discriminatory Legislation

Staff & Management Development Active Listening Anger Management Assertiveness Bespoke One to One Management Training Coaching for Performance Communication Skills Communication Skills Creating a Confident Personal Image Creative Thinking and Problem Solving Dealing with difficult customers Effective Management Skills Introduction to Counselling Skills Introduction to Presentation Skills Introduction to Training Leadership and Management Managing Change Motivating and Inspiring Others Negotiating Skills Performance Coaching Personnel Management Selection Interviewing Stress Management Team Briefing Team Building Telephone Techniques The Effective Team Leader Time Management

Train the Trainer City and Guilds 7303 Award in Preparing to Teach in the Lifelong Learning Sector Train the Trainer

Violence & Aggression Management and Breakaway Management of Violence and Aggression Physical Restraint

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