Dealing with difficult customers (DWDC) Training Course
Duration : 3 hours
Std. Group Size : 20
Price for Standard Group Size : £500.00 + VAT
Price per Additional Delegate : £0.01 + VAT
Description:
Dealing with Difficult customers
· Identify the key components in all angry confrontations
· Recognise different stages of conflict escalation
· Understand how they respond to anger and conflict
· Maintain composure when handling angry customers
· Manage their verbal and non-verbal communication
Who Should Attend?
Additional Information:
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